Effective from June 29th, 2018
This refund policy outlines the procedure and process of issuing a refund.
Should an error be made in the amount of any donation, you, the Donor, has 30 days in which to notify Maddy Jones Foundation Ltd. of the error. All requests for refunds must be made in writing to firstname.lastname@example.org or by post to the details set out below.
The request should have the details of the initial donation including the date, amount, name of the donor, the receipt number and the nature of the error. If the error is in relation to a tax invoice that was issued, the incorrect amount immediately becomes void and invalid, and a new tax invoice will be issued for the amount of the corrected donation.
Should an error be made by Maddy Jones Foundation or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs borne by Maddy Jones Foundation.
Please note: Maddy Jones Foundation will fully examine all requests for refund however refunds of the amount pledged to be donated will not automatically be made simply because you have changed your mind. It is for this reason that we ask that you make your choice to donate carefully. Maddy Jones Foundation is under no obligation to give a refund if an error has been made on your part, but will endeavour to ensure that any genuine errors (such as to the amount donated) are rectified.
Maddy Jones Foundation, which is a non-profit organisation, reserves the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be identified and a request for refund be made after 30 days have expired, Maddy Jones Foundation regrets that it is unable to refund any monies.
Changes to this policy
We may change our policies from time to time by publishing changes to them on our website with an updated effective date. We encourage you to check our website periodically to ensure that you are aware of our current policies. If we make significant changes to our policies, we may also notify you by other means such as sending an email or posting a notice on our home page.
PO Box 607, Albany Creek Queensland 4035